Terms & Conditions

We sell purified still water in 500 ml, 1.5 L and 5 L bottles, sold individually and in cases, as well as personalised bottles carrying your own label design.

Product images on the site are representative. Bottle shape, label placement and cap colour may vary slightly between production runs.

Our water is purified and packaged by a licensed South African bottling partner in line with the applicable foodstuffs regulations. Each bottle is sealed and carries a batch and best-before date.

All prices are shown in South African Rand (ZAR). The price shown next to a product is the price you pay for it. Add the delivery fee shown at checkout and that is your total. There are no hidden charges.

Aqua Zen (Pty) Ltd is not a registered VAT vendor, so no VAT is charged on your order and no VAT is included in our prices. We issue an ordinary invoice, not a tax invoice, which means you cannot claim input VAT on a purchase from us. Should we become VAT registered in future, we will say so here and on our invoices.

We may change prices at any time, but never after you have paid for an order. If a price is displayed incorrectly due to an obvious error, we will contact you before processing the order and you may cancel for a full refund.

You may pay by:

• Instant EFT through Ozow, using your internet banking login on Ozow's secure page
• Credit or debit card through Peach Payments or Payfast, on their secure payment pages

All payment pages are encrypted and PCI-DSS compliant. AquaZen never sees or stores your card number, CVV or banking login details. We only receive confirmation that a payment succeeded or failed.

Orders are only produced and dispatched once payment has cleared in our account.

We deliver throughout South Africa by courier. Delivery fees are calculated at checkout based on the weight of your order. Full details, timeframes and areas are set out in our Delivery Policy.

Delivery timeframes are estimates, not guarantees. We are not liable for delays caused by the courier, load shedding, weather, strikes or other events beyond our control, but we will keep you informed and help you trace any delayed parcel.

Risk in the goods passes to you on delivery. Please check your order on arrival and report any damage within 7 days.

You may cancel an order at no charge before it has been dispatched — email shop@aquazenonline.co.za with your order number.

Under section 44 of ECTA you may cancel an online purchase within 7 days of delivery without giving a reason, and receive a refund of the purchase price. This right does not apply to goods made to your specification, which includes our personalised bottles, or to sealed consumables that have been opened.

Damaged, leaking, defective or incorrect goods are replaced or refunded in full. The full process, timelines and exclusions are in our Returns & Refunds Policy, which forms part of these terms.

When you send us artwork, a logo, a photograph or text for a personalised order, you confirm that you own it or have permission to use it, and you give AquaZen permission to reproduce it on your bottles for that order.

You indemnify AquaZen against any claim arising from artwork you supplied, including trade mark or copyright claims.

We may decline artwork that is unlawful, offensive, or that infringes someone else's rights. We will refund you in full if we decline your artwork.

You are responsible for checking spelling, dates and details on the proof we send you. Once you approve a proof, the order is produced as approved and is not returnable for errors in the approved artwork.

Store bottles upright, out of direct sunlight, away from strong smells and chemicals, and below 25°C. Use the product before the best-before date printed on the bottle.

Once opened, refrigerate and consume within 24 hours. Do not refill or reuse single-use bottles.

Nothing in these terms limits your rights under the Consumer Protection Act, including your right to safe, good quality goods.

Beyond those rights, our liability arising from any order is limited to the amount you paid for that order. We are not liable for indirect or consequential loss, such as loss of profit or loss of an event opportunity.

Please raise any complaint with us first at shop@aquazenonline.co.za — we aim to respond within 24 hours on business days and to resolve matters quickly and fairly.

If we cannot resolve it, you may refer the matter to the National Consumer Commission or to a recognised consumer goods ombud. These terms are governed by South African law, and the courts of South Africa have jurisdiction.